I'm writing this post in the spirit of annoyance and frustration. I was intending to have a post up discussing the recently released Zone of the Enders HD Collection, but because my latest frustration with AT&T, that post has been put on hold until my home internet service is restored. In my time dealing with AT&T, I have had to consistently deal with my service dropping out on it's own without any warning, therefore my time gaming online has been severely hampered. now, I am informed that I magically owe an amount that I can't currently afford to pay to restore my service, even though the payments were made from my checking account via their autopay service. you sent me a replacement modem to rectify my outages, but didn't send me a return slip or instructions regarding the old modem, then billed me for the new modem. I am about done with them and their horrible internet service and equally horrible customer service. I probably wouldn't recommend their service to my worst enemy, as it's been that bad. Hopefully, I can get my internet service back up and running so that I can continue to yell about gaming related topics with y'all.
UPDATE: I was called by multiple members of their Customer and Technical Support teams and my service has been restored.