I'm writing this post in the spirit of annoyance and frustration. I was intending to have a post up discussing the recently released Zone of the Enders HD Collection, but because my latest frustration with AT&T, that post has been put on hold until my home internet service is restored. In my time dealing with AT&T, I have had to consistently deal with my service dropping out on it's own without any warning, therefore my time gaming online has been severely hampered. now, I am informed that I magically owe an amount that I can't currently afford to pay to restore my service, even though the payments were made from my checking account via their autopay service. you sent me a replacement modem to rectify my outages, but didn't send me a return slip or instructions regarding the old modem, then billed me for the new modem. I am about done with them and their horrible internet service and equally horrible customer service. I probably wouldn't recommend their service to my worst enemy, as it's been that bad. Hopefully, I can get my internet service back up and running so that I can continue to yell about gaming related topics with y'all.
UPDATE: I was called by multiple members of their Customer and Technical Support teams and my service has been restored.
Sorry honey. If they are behaving like that, definitely time for a new carrier.ReplyDelete
I too share your frustration with them. Long story short I suddenly got charges for services I never used & our bill went from $100 something to $1500 something. I refused to pay it and it's now on my credit.ReplyDelete
So, I agree with the earlier comment to try to change servers but then comes the dilemma of who else is out there besides Comcast ? Not too many choices.